Juleanna Glover: “Secure messaging apps like WhatsApp, Signal and Confide are making inroads among lawmakers, corporate executives and other prominent communicators. Spooked by surveillance and wary of being exposed by hackers, they are switching from phone calls and emails to apps that allow them to send encrypted and self-destructing texts. These apps have obvious benefits, but their use is causing problems in heavily regulated industries, where careful record-keeping is standard procedure.
“‘By and large, email is still used for formal conversations,’ said Juleanna Glover, a corporate consultant based in Washington. ‘But for quick shots, texting is the medium of choice.’
“Texting apps are already creating headaches on Wall Street, where financial regulations require firms to preserve emails, instant messages and other business-related correspondence.”